Average % of claim amounts paid

Definition

Indicator of minimising costs to the organisation of payouts to claimants, where success would be deemed as reducing amounts paid to claimants over time. Calculation is total amount claimed / total payed out to claimants for specified time period. Care to be taken to reality check e.g. that perceive 'improved' performance isn't just due to claimants putting in increasingly ambitious claims to start with.

Formula

Tags

claim, amount

Metadata

Category: Legal · Added: May 17, 2026