% of calls answered within set timeframe

Cobit Manage Service Desk & IncidentsMaximizePercentage

Definition

Percentage of telephone calls answered within a definite timeframe, e.g. 80% in 20 seconds.

Formula

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Tags

phone, telephone, call, answer

Metadata

Category: Cobit Manage Service Desk & Incidents · Added: May 17, 2026

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