Metrics & KPIs% of calls answered within set timeframe
Definition
Percentage of telephone calls answered within a definite timeframe, e.g. 80% in 20 seconds.
Tags
phone, telephone, call, answer
Metadata
Category: MOF Service Desk · Added: May 17, 2026
Percentage of telephone calls answered within a definite timeframe, e.g. 80% in 20 seconds.
phone, telephone, call, answer
Category: MOF Service Desk · Added: May 17, 2026