Average cost to solve an incident

Definition

average costs to solve an incident calculated by fixed and variabele costs of the incident management process divided by the total number of incidents received in the measurement period. Other route of calculation is time registration per work performed for incidents and applying a cost factor to the work. However this may lead to too much registration in the incident management process.

Formula

Tags

incident, cost, solution, management

Metadata

Category: MOF Incident Management · Added: May 17, 2026