Metrics & KPIsAverage delay in SLAs review
Definition
Average delay (e.g. in days) in Service Level Agreements (SLAs) review of all active SLAs.
Formula
average(SLA review delay)
Tags
delay, SLA, Service Level Agreement, review, agreement
Average delay (e.g. in days) in Service Level Agreements (SLAs) review of all active SLAs.
delay, SLA, Service Level Agreement, review, agreement