Metrics & KPIsAverage hold time of calls
Definition
Average time that customers are put on hold during telephone calls.
Tags
call, phone, telephone, time, customer, hold time
Metadata
Category: Call Center (Inbound) · Added: May 17, 2026
Average time that customers are put on hold during telephone calls.
call, phone, telephone, time, customer, hold time
Category: Call Center (Inbound) · Added: May 17, 2026