Home / IT Change & Release / % of changes initiated by customers

% of changes initiated by customers

IT Change & ReleaseMaximizePercentage

Definition

Percentage of changes initiated by customers (of IT services), instead of the IT department, relative to the total number of initiated changes within the measurement period.

Formula

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Use Case / Interpretation

More is changes initiated by customers is a indicator for business & IT alignment.

Tags

change, business, customer, department

Metadata

Category: IT Change & Release · Added: May 17, 2026

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