Average number of calls / service request per handler

Cobit Manage Service Desk & Incidents[None]Number

Definition

Average number of calls / service requests per employee of call center / service desk within measurement period.

Formula

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Tags

agent, call, Employee, Service Request, handler, staff, request, support ticket

Metadata

Category: Cobit Manage Service Desk & Incidents · Added: May 17, 2026

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