Metrics & KPIs% of CIs mapped onto IT services in the CMDB
Definition
Percentage of Configuration Items mapped onto IT services in the Configuration Management Database (CMDB) relative to all Configuration Items that can be related to IT services.
Formula
[number of mapped CIs] percentage of [number of CIs]
Use Case / Interpretation
Mapping of CIs to IT services defines the interrelationships of Configuration Items with IT services as delivered to the business.
Tags
CMDB, Configuration Management Database, service, CI, Configuration Item, configuration item, management