Metrics & KPIsAverage speed to answer phone call
Definition
Average time (usually in seconds) it takes for a telephone call to be answered.
Tags
phone, telephone, answer, call
Metadata
Category: Cobit Manage Service Desk & Incidents · Added: May 17, 2026
Average time (usually in seconds) it takes for a telephone call to be answered.
phone, telephone, answer, call
Category: Cobit Manage Service Desk & Incidents · Added: May 17, 2026