Metrics & KPIsCoach sessions per coaching client
Definition
If you have a coaching program geared for performance results or succession management, this is a way to measure if the client is being coached on a consistent and continual bases. Average coaching should be at least 20 hrs per quarter with a give or take of 3 hours which would be 3 to 4 cancelled or missed coaching session due to other circumstances. If this is followed then you would have at least 16-17 hours which equals 16-17 weeks of coaching for any one client.
Tags
session, coach, client, customer