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Customer loyalty (index)

VRM BrandMaximizePercentage

Definition

Customer loyalty is used to describe the behavior of repeat customers, as well as those that offer good ratings, reviews, or testimonials. Ratio of highest customer ratings over total customer ratings for Satisfaction/Repurchase/Recommend.

Formula

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Tags

customer, review, purchase, satisfaction, test

Metadata

Category: VRM Brand · Added: May 17, 2026

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