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Customer satisfaction (index)

Cobit Manage Service Desk & IncidentsMaximizeScore

Definition

<a href="http://en.wikipedia.org/wiki/Customer_satisfaction">Customer satisfaction</a>. For example, based on customer satisfaction surveys e.g. customer feedback.

Formula

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Tags

customer, satisfaction, survey, feedback

Metadata

Category: Cobit Manage Service Desk & Incidents · Added: May 17, 2026

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