Incident impact rate incomplete CMDB

Definition

This KPI monitors the number of closed incident calls that are not related to a CI record relative to all incident calls closed in a given time frame.

Formula

Use Case / Interpretation

This KPI gives an indication of how well Configuration Management can provide information to the Incident Management process.

Tags

incident, CMDB, Configuration Management Database, CI, Configuration Item

Metadata

Category: MOF Configuration Management · Added: May 17, 2026