Incidents completed without escalation

IT Incident & ProblemMaximizePercentage

Definition

This is the % of incidents completed within the SLA without any escalation.

Formula

Register or log in to view the calculation formula. Sign up or log in.

Tags

incident, SLA, Service Level Agreement, escalation

Metadata

Category: IT Incident & Problem · Added: May 17, 2026

No ratings yet

Comments (0)

Log in to rate and comment.

Be the first to comment on this KPI.