IT-Happiness Score

Definition

The IT Happiness Score is the result of a single-question survey measuring employees’ satisfaction and/or perception with IT in the organisation. The single overall question is: how happy are you with IT within your organisation? The IT Happiness Score is measured on a six-point scale from a very happy to a very unhappy. The IT-Happiness Score is easy to benchmark.

Formula

Tags

customer, satisfaction

Metadata

Category: Information Technology · Added: May 17, 2026