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% of failure to pass caller data

Call Center (Inbound)MinimizePercentage

Definition

Percentage of calls that require a caller to enter data in automation, then be required to either re-enter or re-tell this data to another entity in the enterprise due to failure of the systems to pass already collected data back and forth.

Formula

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Tags

failure, enterprise

Metadata

Category: Call Center (Inbound) · Added: May 17, 2026

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