Home / ASL Incident management / % of first-line resolution of service requests

% of first-line resolution of service requests

ASL Incident managementMaximizePercentage

Definition

Percentage of service requests that were solved by the first-line without assistance of second and/or third-line support relative to all service requests received within the measurement period.

Formula

Register or log in to view the calculation formula. Sign up or log in.

Tags

service request, first line, resolution, solution, support, request

Metadata

Category: ASL Incident management · Added: May 17, 2026

No ratings yet
Comments (0)

Log in to rate and comment.

Be the first to comment on this KPI.