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Number of Incidents first month

MOF Service Desk[None]Number

Definition

This KPI is to measure the number of incidents opened after the first month of the new IT service being in production. Knowing this info is extremely important for decisions making. Things like: better User training or better Problem management can be planned accordingly.

Formula

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Tags

incident, problem, user, decision, management, planning

Metadata

Category: MOF Service Desk · Added: May 17, 2026

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