Metrics & KPIsNumber of IT suppliers
Definition
Number and type of assignments: Reflects the extent of complexity of demand-supply. It is about controlling the supply of already formulated functional requirements and wishes. This implies that the right products and services are provided at the right time, with the right capacity, availability and continuity, based on formal agreements (ie contracts and SLA’s)
Use Case / Interpretation
Reflects the extent of complexity of demand-supply.
Tags
Information Technology, IT, supplier