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Number of new calls

BiSL Support users[None]Number

Definition

The numbers can also be compared with standards, agreements with end-users or customers. The number of new calls also explain what is going on in the organization. It could be a less stable infrastructure, but it could also be that there is insufficiënt support for a certain functional requirement. Measurements on the calls can give an indication of the quality and quantity of information systems and the information provisioning.

Formula

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Tags

new, call, request

Metadata

Category: BiSL Support users · Added: May 17, 2026

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