Old incident backlog

IT Incident & ProblemMinimizePercentage

Definition

Number of open incidents older than 28 days (or any other given time frame) relative to all open incidents.

Formula

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Use Case / Interpretation

It reflects the size of the activity on old(er) unsolved incidents.

Tags

incident, backlog, old

Metadata

Category: IT Incident & Problem · Added: May 17, 2026

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