Percent incidents closed unsatisfactorily

Definition

This measure reports incidents that were closed with the approval of the customer, but with an unsatisfactory. A reason should be supplied for each instance and be subject to further scrutiny by the service provider organization. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

Tags

incident, report, management

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026