Percent incidents resolved using a change

Definition

An interesting measure that can also be used with percent resolved using a workaround to understand the extent to which incidents require a change. This measure may also imply the level of integration and degree of cooperation between the incident and change management systems. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

Tags

incident, change, interest, workaround, management

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026