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Percent incidents resolved with workaround

USM540 Service Incident Management[None]Percentage

Definition

A useful measure of how often workarounds are used to resolve incidents. This measure implies the usefulness of the current workaround database and what workarounds are being used and their source. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

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Tags

incident, resolution, workaround, management

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026

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