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Percent of incident classified as 'major'

USM540 Service Incident Management[None]Percentage

Definition

The concept of a 'major incident', where an incident has significant impact, is important as it may fringe upon the continuity disciplines. This measure provides an important perspective on the ratio of 'normal' versus 'major' incidents. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

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Tags

incident, continuity, management

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026

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