Metrics & KPIsPercent of incident classified as 'major'
Definition
The concept of a 'major incident', where an incident has significant impact, is important as it may fringe upon the continuity disciplines. This measure provides an important perspective on the ratio of 'normal' versus 'major' incidents. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>
Tags
incident, continuity, management