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Percent of incidents caused by a workaround

USM540 Service Incident Management[None]Percentage

Definition

Some workarounds may cause additional incidents. This measure provides visibility of these instances as a percentage of overall reasons for incident occurrence. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

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Tags

incident, workaround, management

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026

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