Metrics & KPIsPercent of incidents classified as security related
Definition
Security if a major concern to all service provider organizations. International standards call for a special procedure and protocols for all security related issues. This is an important measure that may imply the organization is vulnerable to security related incidents and as is often the case this measure is helped by further analysis as to what communities, technologies or locations are involved in any such incidents. Source: <a href='http://www.servicemanagement101.net'>Service Manage
Tags
incident, Security, international, issue, management, analysis