Percent of incidents closed by service provider

Definition

An important measure that implies incident closure without the confirmation or approval of the affected customer community. These are exceptions and require further analysis of each incident as to the reason. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

Tags

incident, exception, management, analysis

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026