Home / USM540 Service Incident Management / Percent of incidents involving third-party agreement

Percent of incidents involving third-party agreement

USM540 Service Incident Management[None]Percentage

Definition

This measure provides visibility into the percent of incidents requiring the involvement of a third-party organization under agreement or contract. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

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Tags

incident, contract, agreement, management

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026

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