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Percent of incidents resolved with non-approved workaround

USM540 Service Incident ManagementMinimizePercentage

Definition

An exception measure. The use of ad-hoc or non-approved workarounds is a major risk to the service provider organization. Each instance should be subject to further scrutiny. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Tags

risk, incident, workaround, exception, management, approval