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Percent of incidents resulting from previous incidents

USM540 Service Incident Management[None]Percentage

Definition

This measure implies incorrect resolution of an incident resulting in a new and related incident, but with a different cause than the original. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

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Tags

incident, solution, resolution, management

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026

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