Home / USM540 Service Incident Management / Percentage of incidents inbound versus outbound

Percentage of incidents inbound versus outbound

USM540 Service Incident Management[None]Percentage

Definition

A measure indicating the ratio of incidents resulting from an inbound call versus those generated by the support center and involving an outbound call to notify the affected users and customers. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

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Tags

incident, customer, user, support, management

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026

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