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Problem queue rate

ASL Quality managementMaximizeRatio

Definition

The number of problems closed, relative to the number of problems opened in a given time period. So if the actual value for this KPI is less than 1, the volume of problems in the backlog is growing.

Formula

[number of problems closed] divided by [number of problems opened]

Use Case / Interpretation

If the actual value for this KPI is less than 1, the volume of problems in the backlog is growing.

Tags

problem, open, closed, queue