% of incidents expected to close next period by scheduled workaround or change

Definition

A forward-looking measure that requires a short-term period for improved effect. Represents incidents that require a scheduled action. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

Use Case / Interpretation

Interesting indication of the effectiveness of current resolution practices.

Tags

incident, change, workaround, schedule, management

Metadata

Category: USM540 Service Incident Management · Added: May 17, 2026