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% of incidents expected to close next period by scheduled workaround or change

USM540 Service Incident Management[None]Percentage

Definition

A forward-looking measure that requires a short-term period for improved effect. Represents incidents that require a scheduled action. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Use Case / Interpretation

Interesting indication of the effectiveness of current resolution practices.

Tags

incident, change, workaround, schedule, management