Ratio employee costs versus non-employee costs per incoming phone call

Call Center (Inbound)[None]Ratio

Definition

Ratio employee costs versus non-employee costs per incoming phone call.

Formula

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Use Case / Interpretation

Efficiency of service. Benchmark against peers.

Tags

call, phone, telephone, Cost, inbound

Metadata

Category: Call Center (Inbound) · Added: May 17, 2026

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