% of incidents which change classification during the lifecycle

ITIL Incident managementMinimizePercentage

Definition

Percentage of incidents which change their initial classification during the lifecycle.

Formula

Register or log in to view the calculation formula. Sign up or log in.

Use Case / Interpretation

This could be helpful to see how well local admins and end users are trained.

Tags

incident, change

Metadata

Category: ITIL Incident management · Added: May 17, 2026

No ratings yet

Comments (0)

Log in to rate and comment.

Be the first to comment on this KPI.