Metrics & KPIsRemediation of defects after handing over
Definition
The KPI weights the defects remedied in the first year following handing over, based on manhour consumption. Besides these defects, the work often comprises various extra works or additional services. If it has been agreed that these additional services may be carried out after handing over they are not included in the KPI. The man hours used to remedy defects in connection with the one-year inspection are included as an estimated figure. The KPI is expressed in man hours worked and measured
Tags
contract, estimation