Metrics & KPIsShortages/overages in cash registers
Definition
Shortages/overages in money in cash registers.
Use Case / Interpretation
Shortages in cash registers is a very common indicator of theft, especially if there is no accountability process for cash reconciliation. However, overages are not just free money. Sometimes, an overage indicates that employees are overcharging customers with the intent to pocket the excess at the end of the day. Unless they are very good, they will inevitably make calculation errors, and you will end up with an overage.
Tags
cash