Metrics & KPIsTechnical Value (TV) of application(s)
Definition
Level of efficient and effective technical business process adaptability of applications. Calculated by scoring (0=bad, 1=medium, 2=good) the following parameters with weighting: * A- Continuity of delivery organisation * B- Quality of organisation, processes, people and procedures * C- Response times to changing business goals * D- Quality of functional structure * E- Amount of corrective maintenance * F- Level of systems infrastructure based on standards * G- Level of indepencies of I
Formula
TV= [A]*weight + [B]*weight + [C]*weight + [D]*weight + [E]*weight + [F]*weight + [G]*weight + [H]*weight + [I]*weight + [J]*weight + [K]*weight
Tags
documentation, maintenance, corrective maintenance, user, continuity, quality