Metrics & KPIsTotal number of opportunities for a defect
Definition
A Six Sigma opportunity is the total quantity of chances for a defect. An opportunity for a defect is any area within a product, process, service, or other system where a defect could be produced or where you fail to achieve the ideal product in the eyes of the customer. In a product, the areas where defects could be produced are the parts or connection of parts within the product. In a process, the areas are the value added process steps. If the process step is not value added, such as an inspe
Tags
idea, six sigma, failure