Home / MOF Incident Management / Total/Mean Time to Action (TTTA/MTTA)

Total/Mean Time to Action (TTTA/MTTA)

MOF Incident Management[None]Time

Definition

Calculated in seconds, minutes or hours, the total or average time it takes from the creation of a support ticket to the first action taken to resolve it.

Formula

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Tags

support

Metadata

Category: MOF Incident Management · Added: May 17, 2026

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