Metrics & KPIsTotal/Mean Time to Ticket (TTTT/MTTT)
Definition
Calculated in seconds, minutes or hours, the total or average time it takes from the reporting of an incident to the generation of the support ticket.
Tags
incident, support, reporting
Calculated in seconds, minutes or hours, the total or average time it takes from the reporting of an incident to the generation of the support ticket.
incident, support, reporting