Metrics & KPIsZero-Out or Bail Rate
Definition
Percentage of callers that transfer (hit zero) to to an operator/agent.
Use Case / Interpretation
High zero-out rates indicate problem areas.
Metadata
Category: Call Center (Inbound) · Added: May 17, 2026
Percentage of callers that transfer (hit zero) to to an operator/agent.
High zero-out rates indicate problem areas.
Category: Call Center (Inbound) · Added: May 17, 2026