Airline

72 KPIs

% of air carrier delays

% of cancelled flights

% of cancelled reservation requests

% of flights diverted

% of Frequent Flyers

% of ground support equipment certified as a low-emissions vehicle

% of lost baggage on connecting flights

% of lost bags/luggage

% of national airspace system delays

% of on-time arrival of flights

% of on-time departure of flights

% of passengers with lost luggage

% of reservation requests cancelled with penalty

% of reservation requests cancelled without penalty

% of total fleet that meets noise requirements

% of traffic revenue

% of voyage deviation

% passenger miles offset through customer programs

Accidents per 100,000 flight hours

Aircraft emissions per payload capacity

Available seat per mile

Available seats per departure

Average age of fleet

Average corrective maintenance costs per airplane

Average corrective maintenance time per airplane

[total corrective maintenance time] divided by [number of airplanes]

Average direct costs per airplane

Average employee costs per airplane

Average fixed costs per airplane

Average flight distance per crew member

Average Freight Revenue per Ton-Mile

Average maintenance costs per airplane

Average maintenance time per airplane

Average non-employee costs per airplane

Average number of flight hours logged per pilot

Average number of flight hours per crew member

Average number of FTE per airplane

[total number of FTE] divided by [total number of airplanes]

Average preventive maintenance costs per airplane

Average preventive maintenance time per airplane

[total preventive maintenance time] divided by [number of airplanes]

Average stage length

Average ticket prices

Average total costs per airplane

Average variable costs per airplane

Average variable costs per airplane

Cargo throughput

CO2e emissions per 1000 revenue ton miles

Cost of Available Seat Kilometers

Cost per flight hour

Customer Injury Rate per million passenger trips

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