ASL Change management

% of backed-out changes

% of backlogged/neglected change requests

% of changes initiated by customers

% of changes scheduled outside maintenance window

% of changes that cause incidents

% of changes that required restoration of backup

% of delivered changes implemented within budget/costs

% of implemented changes without Impact Analysis

% of overdue changes

% of time coordinating changes

% of unauthorized implemented changes

% of unplanned outage/unavailability due to changes

% of urgent changes

Average change closure duration

Average costs of change implementation

Change closure duration rate

Change queue rate

Ratio of number of incidents versus number of changes