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Change closure duration rate

ASL Change managementMinimizeRatio

Definition

This KPI monitors the average spent duration of changes closed relative to the average allowed duration of those changes closed in a given time frame.

Formula

[average spent duration of changes closed] divided by [allowed duration of those changes closed]

Use Case / Interpretation

The actual value for the KPI is an indication of how close or how far off change management is in fulfilling its obligation with regard to the duration time-frame of handling changes.

Tags

change, actual, plan, duration, closed