Cobit Monitor & Evaluate IT Performance

7 KPIs

% of critical processes monitored

[number of critical processes monitored] percentage of [number of critical processes]

% of metrics that can be benchmarked to standards

[number of metrics benchmarked] percentage of [number of metrics]

% of services covered by SLA

[number of services provided under SLA] percentage of [total number of provided services]

Amount of delay to update measurements to reflect actual performance

Amount of effort required to gather measurement data

Number of improvement actions driven by monitoring activities

Stakeholder satisfaction with the measuring process