% of services covered by SLA

Cobit Monitor & Evaluate IT PerformanceMaximizePercentage

Definition

Number of deployed services that are related to one or more SLAs relative to all services deployed within the IT service domain.

Formula

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Use Case / Interpretation

It reflects the degree in which the services provided are based on a business need.

Tags

service, SLA, service level agreement, Service Level Agreement

Metadata

Category: Cobit Monitor & Evaluate IT Performance · Added: May 17, 2026

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