Home / Cobit Monitor & Evaluate IT Performance / % of services covered by SLA

% of services covered by SLA

Cobit Monitor & Evaluate IT PerformanceMaximizePercentage

Definition

Number of deployed services that are related to one or more SLAs relative to all services deployed within the IT service domain.

Formula

[number of services provided under SLA] percentage of [total number of provided services]

Use Case / Interpretation

It reflects the degree in which the services provided are based on a business need.

Tags

service, SLA, service level agreement, Service Level Agreement