HR department

11 KPIs

% of HR staff with appropriate Professional Qualification

Administration cost per employee

Age of HR strategy

Average response time for routine HR inquiries

Average time to update employee records

(Total time taken to update records) divided by (Total updated records)

EIS Usefulness Index (EISUI)

HR department cost per FTE

[HR department costs] divided by [number of FTE]

HR FTE to total FTE ratio

[total FTE] divided by [HR department FTE]

HR FTEs as % of total workforce

manpower cost ratio

Ratio of expenditures on training to payroll fund